Refund and damage policy
Fireworks cannot be returned once they have left us, so everything here is about getting it right before dispatch and making it right if the parcel arrives damaged.
Before you pay
Cancel or change your order freely at any point before payment. Nothing is charged when you place an order, so there is nothing to refund.
After you pay, before dispatch
Tell us as soon as possible. If your parcel has not been packed and booked, we refund the full amount to the account you paid from, usually within three working days.
Out of stock items
We confirm stock before asking you to pay, so this is rare. If an item becomes unavailable after payment, we offer you a similar box of equal value or refund that line in full. We never substitute something without asking you first.
Damaged in transit
Check your parcel before you leave the transport office. If a box is crushed, torn or wet:
- Ask the transport office to note the damage on their copy.
- Photograph the parcel and the damaged boxes where they stand.
- Send us the photographs and your order number on WhatsApp the same day.
We replace the damaged items on your next dispatch, or refund them, whichever you prefer. Claims raised after 48 hours are hard for us to take up with the transport operator, so please do not wait.
What we cannot refund
- Items that have been opened, used or lit.
- Items that did not perform the way you hoped, where the box is intact.
- The transport charge you pay at the collection office.
- Parcels left uncollected at the transport office beyond their holding period.
How refunds are paid
Always back to the UPI ID or bank account the payment came from, never in cash or to a different account. We send you the reference when it goes out.
Ask us
+91 91080 01525 on WhatsApp or phone, or buycrackersindia@gmail.com. A person, not a form.